Every account at 3sbdd leaves a record. Some of it you type in yourself, some is written by the payment app you use, and some appears the moment you open a game. This page sets out what 3sbdd stores, who can read it, how long it stays, and how to ask for a change.
Which Details You Hand Over at Sign-Up
Sign-up asks for four things: a mobile number, your full name, your date of birth and a password. The number is checked with a one-time code, and the date of birth exists so that nobody under 18 can hold a 3sbdd account. Your password is kept as a hash, which means 3sbdd staff cannot read it back to you.
After that, your 3sbdd account keeps a plain record of activity: the games you open, the bets you place in taka, the bonuses you claim and the times you log in. That log is what lets support answer a question like "where did this ৳450 referral credit go" without asking you to remember it for them.
| What is recorded | Why it is there | Who can read it |
|---|---|---|
| Mobile number and codes | Login and account recovery | Support, risk team |
| Name and date of birth | Age check, document match | Support, payments team |
| Deposit and withdrawal references | Payment tracing | Payments team |
| Game session history | Bonus and dispute checks | Support, game providers (session only) |
What Happens to Your bKash and Nagad Records
Deposits and withdrawals move through bKash, Nagad, Rocket and bank transfer. 3sbdd receives the amount, the transaction reference and the sending wallet number, and files them against your account. We never receive your wallet PIN, and no 3sbdd page will ask for one.
Deposits normally land inside 6 minutes, and withdrawals clear in about 5 minutes once approved. Every movement keeps its own line in your history, so a missing deposit can be traced back to the operator the same day rather than a week later. If a reference looks wrong to 3sbdd support, you will be asked for a screenshot, not for your PIN.
The Paper Trail Behind a Withdrawal
Before your first withdrawal you will be asked for one document: a National ID card, a passport or a driving licence. The copy is matched against the name and date of birth on the account, and review usually finishes inside 12 hours. First withdrawals can take up to 2 hours while that check runs.
A standard 3sbdd account can withdraw up to ৳180,000 in a day, and the smallest request we accept is ৳1,100. Each approved request stays linked to the document that cleared it. That trail is why a larger withdrawal can be paid without freezing your account for a week while paperwork is hunted down.
Who Inside 3sbdd Can Open Your File
Access follows the job. Support sees account status, deposit and withdrawal history, and chat notes. The payments team sees transaction references. The risk team sees betting patterns when a withdrawal needs a second look. Opening a full profile is written to an internal log with the staff member's name against it.
Game providers such as Habanero, Spribe, Ezugi, JDB, Evolution and Playtech receive only what a live session needs to run. They do not receive your name, your mobile number or your withdrawal history, and none of them can move money on a 3sbdd account.
How Long Records Sit in the Archive
An open account keeps its records for as long as it is open. When you close your 3sbdd account, game history drops out of the active system, but deposit, withdrawal and verification records stay archived for the period that financial record-keeping rules set. That window cannot be shortened on request.
Marketing choices work differently. Ask to be taken off SMS and promotional messages and the change takes effect the same day, while your account stays open and fully usable.
Your Rights Over the Data Held on You
You can ask what is held about you, ask for a correction when a name or number is wrong, and ask for your 3sbdd account to be closed. You can also request a copy of your transaction history, which support builds from the payments record.
Two limits are worth knowing before you ask. Records tied to a completed deposit or withdrawal cannot be deleted early, and a name correction has to match a KYC document. Both rules exist to stop one person running several 3sbdd accounts under different names.
Asking for a Copy of Your 3sbdd Data
-
Open live chat
Sign in to 3sbdd and start a chat. Say that you want a copy of your account data and give the mobile number on the account.
-
Confirm it is you
Answer the one-time code sent to that number. If a KYC document is already on file, no second document is needed.
-
Wait for the pull
Support collects the account summary and payment history, then sends it through the same chat, in Bangla or English, whichever you ask for.
Questions Players Send Us About Their Data
01Can I open a 3sbdd account without a mobile number?
No. The number is the login and the place the one-time code goes, so 3sbdd cannot create an account without one, and a number already in use will be flagged during sign-up.
02Does 3sbdd ever see my bKash PIN?
No. The PIN is typed inside the bKash app, never on a 3sbdd page, and it is not part of the deposit reference that reaches us. Treat any request for it as a scam.
03Can I close my account and start with a clean file?
You can close an account, but payment and verification records stay in the archive. A new 3sbdd account needs its own mobile number and its own document check, so old records cannot be hidden behind a new login.
04Who do I tell if someone else is using my account?
Live chat, straight away. Support can lock the 3sbdd account, end any open sessions and walk you through a password reset. The line is staffed 24/7, including public holidays.
Where to Ask About Your Data
Questions about this page, a correction request or a worry about a login go to 24/7 live chat or the help pages. Both routes reach the team that handles data requests, and neither makes you repeat your story to a second person. Data requests are not taken over social media, because that channel cannot prove who is asking. If the wording here changes, the new version appears on this page first.
New to the site? You can register a 3sbdd account or go back to the home page and start from the lobby.